Alternative Dispute Resolution for Consumer Disputes

In the event of a consumer dispute, consumers may resort to the following alternative dispute resolution entity:

CIMAAL – Algarve Consumer Conflict Information, Mediation, and Arbitration Center. Address: Av. 5 de Outubro, n.º 55, R/C Dtº, 8000-075 Faro Website: www.consumidoronline.pt

For the resolution of consumer disputes arising from services provided online, you can also use the online dispute resolution (ODR) platform, accessible via the following website:

http://ec.europa.eu/consumers/odr/.

For more information, visit the Consumer Portal at www.consumidor.gov.pt.